Introduction

At get3amigos, your satisfaction with our artisan chocolates, gourmet fruit gummies, loose leaf teas, and gift sets is important to us. This Refund Policy explains when and how you may return products for a refund, exchange, or replacement.

By placing an order with get3amigos, you agree to the terms outlined in this policy. Due to the consumable nature of many of our products, certain conditions apply to returns and refunds. Please read this policy carefully before making a purchase.

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Return Eligibility

get3amigos accepts return requests within 30 days of the delivery date for a full refund of the product purchase price, subject to the conditions below.

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.
• Proof of purchase, such as an order number, is required.
• You must contact us to obtain a Return Authorization number before sending your return.

Returns sent without a valid Return Authorization number may not be accepted or processed.

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Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned or refunded:

• Opened or used consumable products, including chocolates, gummies, teas, and gift sets.
• Products with broken, damaged, or missing seals.
• Gift cards or digital gift certificates.
• Clearance or final sale items marked as non-returnable.
• Gift sets that have been opened or are missing components.
• Products purchased from third-party retailers.
• Products damaged due to misuse or improper storage.

If you are unsure whether your product is eligible, contact us at hello@get3amigos.com.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, get3amigos will review the issue and provide a resolution, which may include a replacement or refund.

Contact us within 48 hours of delivery at hello@get3amigos.com or +1 (416) 593-7776.

Please include:

• Order number
• Photos of the issue and packaging
• Description of the problem

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Refund Process

• Approval: 3–5 business days after inspection
• Processing: 5–10 business days
• Bank posting: 3–7 business days depending on provider

Refunds are always issued to the original payment method.

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Partial Refunds

Partial refunds may be issued in cases such as:

• Items not in original condition
• Returns outside the 30-day window
• Orders affected by free shipping thresholds

Shipping costs may be deducted when applicable.

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Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

If the return is due to our error or a defective product, get3amigos will cover return shipping.

International return shipping is the customer’s responsibility unless the issue is our fault.

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How to Initiate a Return

1. Contact us at hello@get3amigos.com
2. Provide order number and reason
3. Receive Return Authorization
4. Package item securely
5. Write RA number on package
6. Ship using tracked service

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Exchanges

get3amigos does not offer direct exchanges. Customers should return items for refund and place a new order.

Replacement applies only for defective or damaged items.

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Late or Missing Refunds

• Check bank account
• Contact card provider
• Contact bank processing times

If more than 15 business days pass after approval, contact hello@get3amigos.com.

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Contact Information

get3amigos
Email: hello@get3amigos.com
Phone: +1 (416) 593-7776
Address: 222 Spadina Ave., Toronto, ON M5T 2C2, Canadá